Ahlan Cyber

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Summary

The expanding customer base and operations posed a mammoth challenge to one of the leading Middle Eastern telecom companies significantly affecting its data privacy. The newly introduced strict data protection law KSA PDPL required the company to safeguard data subject rights, manage processing risks, and maintain comprehensive documentation of data flows and assessments. They, additionally, aimed to boost efficiency by minimizing manual workloads through automation of privacy operations.

This case study discussed herein throws how Ahlan enabled the client to automate privacy workflows, conduct over 100 ROPAs within just three months, and deploy an On-Premises Platform Solution. The result— a substantially enhanced privacy performance and confirmed adherence to regulatory compliance.

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Client Hurdles

A leading telecom company in Saudi Arabia faced rapid growth driven by the escalating demand for advanced technological solutions across multiple industries.

Challenges were a by-product of this massive growth. Managing sensitive personal data became critical, especially as the Kingdom of Saudi Arabia’s Personal Data Protection Law (KSA PDPL) came into effect. The client needed to balance compliance with evolving customer demands while ensuring data security and operational efficiency.

Key challenges included:

Manual Processes: Major dependence on manual workflows led to inefficiencies and higher error risks.
Regulatory Compliance: Abiding by the rigid PDPL requirements proved difficult and resource intensive.
Evidence Management Complexity: Collecting and maintaining compliance evidence was cumbersome and time-consuming.
Limited Visibility: Lack of centralized oversight created blind spots across departments handling personal data.

Ahlan’s Solution

Ahlan deployed an on-premises privacy platform powered by OneTrust, after a thorough assessment. This implementation that was tailored to the client’s specific needs included:

Management of Data Subject Rights: In tandem with PDPL compliance streamlined handling of data access, correction, and deletion requests.
Vendor Risk Control: Strengthened overall privacy posture with a systematic evaluation and monitoring of third-party risks.
Data Mapping: Established detailed visibility into data flows and processing activities across the organization.
Automated Assessments: Reduced manual effort and enhanced accuracy with the deployment of automated Privacy Impact Assessments (PIAs) and other evaluations.
Cookie & Consent Control: Implemented tools to manage cookies and user consent in line with GDPR and PDPL requirements.
Policy & Notice Control: Simplified creation, distribution, and maintenance of privacy policies and notices, ensuring transparency and compliance.

Impact of Implementation

Achievement of Privacy KPIs
The automation of privacy workflows and completion of over 100 Privacy Impact Assessments (PIAs), successfully brought about the achievement of the annual privacy Key Performance Indicators (KPIs) and more.
Enhanced Regulatory Compliance
Ahlan’s solution enabled the Client to align fully with the Kingdom of Saudi Arabia’s PDPL. All data processing activities were religiously in observance of the most stringent local regulatory requirements.
Efficient Evidence Management
With OneTrust, the Client simplified the collection, organization, and presentation of regulatory evidence, making compliance demonstrations faster and more reliable.
Optimized Privacy Operations
Manual workload was smartly and significantly reduced with the deployment of streamlined end-to-end privacy operations; while enhancing operational efficiency and consistency.

OneTrust

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Why Ahlan?

Ahlan is recognized as a trusted partner for enterprises seeking to strengthen their privacy and data security posture. With expertise spanning advisory, implementation, and advanced privacy technologies, it delivers tailored strategies for data mapping, risk mitigation, and incident management. Its proactive approach in tracking emerging regulations and adapting to industry shifts ensures organizations remain compliant and resilient, positioning Ahlan as a leader in enterprise privacy protection.

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Why OneTrust?
OneTrust serves as a unified platform that simplifies the complexities of privacy and compliance management. Its wide range of integrated solutions—covering data governance, consent tracking, third-party risk, and regulatory reporting—empowers organizations to handle global compliance requirements seamlessly. Designed for scalability and ease of use, OneTrust not only streamlines compliance processes but also enables businesses to foster accountability, maintain transparency, and strengthen stakeholder confidence in their data practices.

Talk to us

3141, Anas Bin Malik Street, 8292 Al Malqa, Riyadh, Kingdom of Saudi Arabia.

+96 6569 016 866
[email protected]

Automation of 100+ Processes Boosts Privacy Compliance for Saudi Telecom Giant