How did a GCC bank enhance privacy governance, automate and optimize operational processes?

Challenge

  • The absence of a personal data discovery mechanism created reputational and compliance problems.
  • Limited access into departments that store personally identifiable information (PII).
Challenge

Solution

  • Conducted cross-departmental ROPA discovery to improve personal data identification.
  • Executed personal data discovery and mapping exercises.
  • Automated privacy program includes personal data identification, mapping, impact evaluations, and governance.

Impact

  • Obtained conformity with country-specific PDPL requirements.
  • Over 500 activities were automated across the firm, including people management and asset/card management operations.
Impact

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